FAQs

Frequently Asked Questions

About Our Jewelry

1. What is Moissanite? Moissanite is a lab-grown gemstone with exceptional fire and brilliance. With a hardness of 9.25 on the Mohs scale, it is extremely durable and will never lose its sparkle. It offers the refined look of a fine gemstone at a more accessible price.

2. Will your Moissanite pass a diamond tester? Because of its thermal conductivity, our high-quality Moissanite stones will often pass most standard handheld diamond testers.

3. What does GRA mean? GRA (Gemological Research Association) issues serialized moissanite reports for qualifying stones. A GRA report is included with qualifying main stones in Luvia pieces, verifying D Color, VVS1 clarity, and premium cut quality.

4. Is your jewelry hypoallergenic? Yes. All Luvia pieces are crafted in 925 Sterling Silver — 100% nickel-free and lead-free, suitable for sensitive skin. Finishes vary by design and may include rhodium, platinum, or 18K gold plating. See each product's Specifications section for the exact finish details.

5. What materials and finishes do Luvia pieces use? All Luvia jewelry is crafted in 925 Sterling Silver. Finishes vary by design and may include rhodium, platinum, or 18K gold plating — see each product's Specifications section for the exact details of that piece.

Shipping & Orders

6. How much does shipping cost?

United States:

  • Orders $75 USD and over: FREE Standard Shipping.
  • Orders under $75 USD: A flat shipping fee of $4.99 USD will be applied at checkout.

International:

  • Orders $99 USD and over: FREE Standard Shipping.
  • Orders under $99 USD: A flat shipping fee of $7.99 USD will be applied at checkout.

The final shipping fee will always be shown clearly at checkout before payment.

7. Will I have to pay customs duties or taxes?

Most eligible international orders are shipped with duties and taxes included where available. Any applicable shipping fees or duty details will be shown clearly at checkout. For certain regions with specific customs regulations, local import fees may apply.

8. How long does shipping take?

  • Processing: 1–3 business days.
  • U.S. Transit Time: 5–10 business days after dispatch.
  • Total Estimated U.S. Delivery: 6–13 business days (including processing time).
  • International Transit Time: 7–12 business days after dispatch.
  • Total Estimated International Delivery: 8–15 business days (including processing time).

Delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors outside our control. For full details, see our Shipping Policy.

Care & Maintenance

9. How do I care for my Luvia jewelry? To maintain that lasting sparkle, we recommend:

  • Removing jewelry before swimming, showering, or exercising.
  • Avoiding contact with perfumes, lotions, and harsh chemicals.
  • Cleaning gently with the soft polishing cloth provided in your Luvia box.