Warranty Policy

WARRANTY POLICY

At Luvia Jewelers, we stand behind the quality and craftsmanship of our jewelry. Our warranty coverage includes a 1-Year Limited Craftsmanship Warranty and a Lifetime Limited Moissanite Stone Warranty.

1-YEAR LIMITED CRAFTSMANSHIP WARRANTY

Luvia Jewelers provides a one-year limited warranty against verified manufacturing defects. The warranty period begins on the date the order is delivered and applies only to the original purchaser.

Covered manufacturing defects may include:

  • Defective solder joints under normal use
  • Defective clasps, earring posts, or other functional components
  • Improper assembly
  • Loose stones or defective prongs caused by an original manufacturing defect

If we confirm that an issue is covered by this warranty, Luvia Jewelers may, at its option, repair the item, replace it with the same item, or provide a comparable replacement if the original item is unavailable.

WHAT IS NOT COVERED

This limited warranty does not cover:

  • Normal oxidation or tarnishing of sterling silver
  • Gradual fading or wear of rhodium, gold, platinum, or other plated finishes
  • Normal scratches, dents, or signs of everyday wear
  • Damage caused by impact, bending, crushing, misuse, or improper storage
  • Damage caused by perfumes, cosmetics, cleaning products, chlorine, salt water, or other chemicals
  • Bent, worn, or damaged prongs resulting from normal wear or accidental damage
  • Stone loss caused by worn or damaged prongs, impact, or improper care
  • Lost jewelry or lost gemstones
  • Damage caused by unauthorized repairs, resizing, alteration, or modification
  • Failure to follow the care instructions provided by Luvia Jewelers

Natural tarnishing, changes in surface finish, and gradual plating wear are expected characteristics of jewelry and are not considered manufacturing defects.

LIFETIME LIMITED MOISSANITE STONE WARRANTY

The original moissanite stone is covered by a lifetime limited warranty for the original purchaser.

Under normal use and proper care, this warranty covers a verified permanent change in the stone's optical brilliance or color caused by a material defect.

This warranty does not cover:

  • Loss of the stone
  • Chips, cracks, scratches, or other impact damage
  • Damage caused by improper cleaning or chemical exposure
  • Stone loss resulting from worn, bent, or damaged prongs
  • Damage resulting from third-party repair, resizing, or alteration
  • Temporary dullness caused by dirt, oil, lotion, soap, or other surface buildup

WARRANTY CLAIM PROCESS

To submit a warranty claim, customers must contact Luvia Jewelers at support@luviajewelers.com and provide:

  • The order number
  • The purchaser's full name
  • A description of the issue
  • Clear photographs or videos showing the issue

We may request that the item be returned for inspection before approving a warranty claim.

For approved claims submitted within 60 days of delivery, Luvia Jewelers will cover reasonable return and replacement shipping costs.

For claims submitted after 60 days, the customer is responsible for shipping the item to us for inspection. If the claim is approved as a manufacturing defect, Luvia Jewelers will cover the repair or replacement and the cost of shipping the item back to the customer.

UNAUTHORIZED REPAIRS AND ALTERATIONS

Repairs, resizing, or alterations performed by an unauthorized third party may void warranty coverage for the affected parts of the jewelry.

ADDITIONAL RIGHTS

This limited warranty gives customers specific legal rights. Customers may also have additional rights under the laws applicable in their state or country.