Privacy Policy
Privacy Policy
Last updated: May 15, 2026
This Privacy Policy describes how Luvia Jewelers (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit or make a purchase from luviajewelers.com.
By using our website, you agree to the collection and use of information as described in this Privacy Policy.
1. Personal Information We Collect
When you visit our website, place an order, contact us, or interact with our services, we may collect the following types of personal information:
- Contact Information: Such as your name, email address, phone number, billing address, and shipping address.
- Order Information: Including products purchased, payment status, shipping details, and order history.
- Payment Information: Which is processed securely by our third-party payment providers. We do NOT store full credit card details on our servers.
- Account Information: If you choose to create a customer account on our website.
- Customer Support Information: Such as messages, return requests, photos you submit for support, and communication history.
- Device and Browsing Information: Such as IP address, browser type, device type, pages viewed, referring website, and how you interact with our website.
- Marketing Preferences: Such as email subscription status and communication preferences.
2. How We Use Your Personal Information
We use your personal information to:
- Process, fulfill, and ship your orders.
- Provide shipping updates, delivery confirmations, and order tracking.
- Communicate with you regarding your orders, returns, exchanges, or customer service inquiries.
- Process payments securely and prevent fraudulent transactions.
- Improve our website layout, product offerings, and overall customer experience.
- Send marketing emails or promotional messages (if you have explicitly opted in).
- Show relevant targeted advertising, where permitted by law.
- Comply with legal, tax, accounting, and regulatory obligations.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate our website, remember your preferences, understand how visitors interact with our site, improve performance, and support marketing activities.
Cookies may be used for:
- Core website functionality and security.
- Shopping cart retention and seamless checkout features.
- Analytics and performance measurement.
- Advertising, retargeting, and marketing personalization.
Note: You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect certain website features and your shopping experience.
4. How We Share Personal Information
We may share personal information with trusted third-party service providers who help us operate our business, including:
- Shopify, which powers our online store.
- Payment processors and gateways.
- Shipping and logistics providers.
- Email and marketing service providers.
- Analytics and advertising partners.
- Customer support management tools.
- Legal, tax, compliance, or fraud prevention service providers.
We share personal information only as needed to operate our website, provide our services, fulfill orders, improve customer experience, comply with legal obligations, or support marketing activities where permitted by law.
5. Targeted Advertising and Your Privacy Choices
We may share certain personal information with advertising partners to show you ads on other websites that are more relevant to your interests. Depending on where you live, this type of data sharing may be considered a “sale,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws.
You have the right to opt out of these activities at any time. To exercise your opt-out rights, please visit our “Your Privacy Choices” page or contact us at support@luviajewelers.com with the subject line “Privacy Opt-Out Request.”
If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled on your browser, we will treat this as a valid request to opt out of activities considered a “sale” or “sharing” of personal information, or targeted advertising, for the specific device and browser you are using.
6. Your Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of your personal information.
- Request a copy of your personal information.
- Opt out of targeted advertising, sale, or sharing of personal information.
- Withdraw consent for marketing communications at any time.
To submit a privacy request, please contact us at support@luviajewelers.com. We may need to verify your identity before processing your request to ensure data security.
7. Marketing Communications
If you subscribe to our newsletter, we may send you promotional emails, product updates, exclusive offers, or brand news. You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of our emails or by contacting us directly at support@luviajewelers.com.
8. Data Retention
We retain personal information for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements. Order-related information will be retained securely for tax, accounting, and legal recordkeeping purposes.
9. Data Security
We take reasonable and industry-standard measures to protect your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third-party websites. We encourage you to read their privacy policies before providing them with data.
11. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or business operations. The updated version will be posted on this page with a revised “Last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:
Luvia Jewelers Email: support@luviajewelers.com Website: luviajewelers.com